Not Satisfied with Your QC Photos? Here's How to Request More from LoongBuy
Understanding LoongBuy’s QC Process
LoongBuy provides Quality Control (QC) photos for items stored in their warehouse before you finalize shipping. These images help verify the product's condition, color, and specifications. Sometimes, however, the initial set of photos might not be sufficient for a detailed inspection — maybe you need a close-up of a specific detail, a clearer label, or a photo from a different angle.
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Log In to Your LoongBuy Account
Navigate to the LoongBuy website
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Access Your Warehouse Storage
Go to "My Warehouse" to view your stored items. Locate the specific item for which you need additional QC photos.
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Open a Support Ticket
Click on the item to view its details and existing QC photos. Look for an option labeled "Contact Support," "Open Ticket," or something similar, usually found near the product information or in the help section related to that item.
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Compose Your Request Clearly
When writing your message, be as specific as possible to ensure the warehouse staff understands exactly what you need.
- Subject:
- Message Body:
Hello LoongBuy Team,
Could you please provide additional QC photos for my item (Item SKU: [Insert SKU]) stored in the warehouse?
I would like close-up pictures of:
- The product label/tag.
- A specific logo/printing on the front.
- The underside or soles (if applicable).
- Any visible seams or stitching.
Please ensure the photos are clear and well-lit. Thank you for your assistance!
Best regards,
[Your Name] - Message Body:
- Subject:
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Submit the Ticket and Wait for a Response
After submitting, you will receive a ticket number. LoongBuy's support team typically responds within 24-48 hours. They may upload the new photos to your warehouse item page or send them directly via the ticket system.
Tips for Effective Communication
- Be Specific:
- Use Item SKU/Order Number:
- Remain Polite:
- Follow Up if Necessary:
- Use Item SKU/Order Number:
What to Do Next
Once you receive the additional photos, carefully review them. If satisfied, you can proceed with submitting the parcel for shipping. If issues are found, you can then discuss potential solutions with LoongBuy support, such as exchanging the item if possible.
By following these steps, you can ensure you get the detailed verification needed from LoongBuy's QC process, giving you greater peace of mind before your items are shipped.
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