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Hoobuy: How to Handle Refund Requests Smoothly

2025-11-30

Refund cases can take time, but with the right approach, you can navigate the process efficiently. This guide walks you through initiating and tracking refund requests on Hoobuy.

Step 1: Opening a Support Ticket

Start by logging into your Hoobuy account and navigating to the Support Center. Click "Create Ticket""Refund Request"

Step 2: Attaching Screenshots as Evidence

To support your refund claim, attach relevant screenshots. These may include: product defects, incorrect items received, or damaged packaging. Click the "Attach Files"
Step 3: Monitoring Progress via Hoobuy’s Dashboard

Track your refund status through the Dashboard"My Tickets". Hoobuy updates tickets regularly, so check for notifications or status changes (e.g., "Under Review""Resolved"). If delays occur, avoid creating duplicate tickets—instead, reply to the existing thread for updates.

Tips for a Smooth Refund Process

Provide complete order details upfront.

Use concise language to describe the issue.

Respond promptly to support team inquiries.

By following these steps, you can handle Hoobuy refund requests smoothly and minimize wait times. Keep records of your communications for reference, and leverage the dashboard to stay informed.

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